DELIVERY AND RETURN POLICY

1. Delivery Time & Process:

• All our products are custom-produced meticulously after your order is received.

• Preparation and delivery time averages 15 (fifteen) business days. This period includes the custom production process, quality control, and preparation for shipment.

• The timeframe is calculated in business days (Monday-Friday, excluding public holidays).

• Delivery time may extend by a few business days due to order volume or unforeseen circumstances (carrier delays, natural disasters, etc.). We will inform you promptly if any delay occurs.

• You can track your order and shipment status using your order number via our website or by contacting customer service.

2. Return & Exchange Policy:

• Due to hygiene regulations and personalized production processes, we regrettably cannot accept returns or exchanges for custom-made car air fresheners.

• Products are custom-made exclusively for you upon order and are non-returnable. Therefore, returns are not accepted, even under the consumer's right of withdrawal (as per Article 15/g of the Distance Sales Agreement).

• Please carefully review product descriptions, scents, and options before placing your order. For any inquiries, contact our customer service before ordering.

3. Defective or Faulty Product:

• In rare cases of manufacturing defects or faults upon delivery, notify us within 3 (three) business days with product photos/videos and your order number.

• After verification, we will reproduce and ship a replacement at no cost. Return of the original product may be required, with shipping costs covered by us.

4. Important Note:

• This policy complies with Turkish Consumer Protection Law No. 6502 and relevant regulations, based on custom production and hygiene requirements.

• Placing an order implies acceptance of this Delivery and Return Policy.

We value your satisfaction! Contact us with any pre-order questions.